Refund policy

RETURNS, EXCHANGES & REFUNDS POLICY
At Premium Beekeeping Supplies, we take pride in supplying quality beekeeping equipment and ensuring our customers receive products that meet their needs. To help us maintain high standards of service, please review the following conditions for returns, exchanges and refunds.

ELIGIBILITY FOR RETURNS & EXCHANGES
We accept returns and exchanges under the following conditions:

  • ORDERED IN ERROR
    Items may be returned if the incorrect product was ordered, provided they are unused, unopened, and in original condition and packaging.
  • UNUSED & ORIGINAL CONDITION
    Products must be free from signs of use, wear, damage, or modification. Items that have been opened, installed, assembled, or used in any way cannot be returned unless defective.
  • DEFECTIVE GOODS
    If you believe your item is defective, please contact us promptly with details and supporting photos. Some products may be covered by manufacturer warranties, and in these cases, the assessment and remedy (repair, replacement, or refund) may be handled in accordance with the manufacturer’s warranty process.

NON‑RETURNABLE ITEMS
For safety, hygiene, and quality assurance reasons, the following cannot be returned unless faulty:

  • Extractors, pumps, and other equipment that has been used with honey or liquids
  • Protective clothing that has been worn
  • Consumables such as foundation sheets, feeders, or tools that show signs of use
  • Any item not in its original packaging or condition


TIMEFRAME FOR RETURNS
Requests for returns or exchanges must be made within 7 days of receiving your order. All items must be returned to us within a reasonable timeframe once approved.

RETURN SHIPPING COSTS

  • For items ordered in error or change of mind, the customer is responsible for return shipping costs.
  • For defective items, return shipping may be covered depending on the manufacturer’s warranty terms or the outcome of our assessment.


REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method and confirmation will be emailed once the refund is complete. Shipping fees are non‑refundable, except where required under Australian Consumer Law.

HOW TO REQUEST A RETURN
To initiate a return, exchange, or warranty assessment, please contact us at:

Email: sales@premiumbeekeepingsupplies.com.au
Phone: (07) 3180 8047
Address: 7 Tibor Court, Logan Village, QLD 4207

Please include your order number, contact details, and photos (if applicable) to help us process your request efficiently.