Shipping policy

All orders are typically processed within 2–3 business days (excluding weekends and public holidays) after you receive your order confirmation email. Once your order has been dispatched, you will be notified via email.

Please note that delivery timeframes may occasionally be affected by factors outside our control, such as severe weather events or high parcel volumes. We appreciate your understanding when placing your order.

DOMESTIC SHIPPING RATES & ESTIMATES
Shipping costs are calculated at checkout based on your selected delivery option and location.

We do not deliver internationally, only within Australia.

LOCAL PICKUP
Free pickup is available from Premium Beekeeping Supplies, located at 7 Tibor Court, Logan Village QLD 4207. Simply select the local pickup option at checkout.

Orders are generally ready within approximately 24 - 48 hours. You will receive an email notification once your order is prepared, along with collection instructions.

Pickup hours are Monday to Friday, 9:00am to 4:00pm (excluding public holidays). Please bring your order confirmation email when collecting your order.

ORDER TRACKING
Once your order has been shipped, you will receive an email with tracking details. Please allow up to 24 hours for tracking information to update.

If your order has not arrived within 7 days of receiving your shipping confirmation, please contact us at sales@premiumbeekeepingsupplies.com.au with your name and order number, and we will assist you.

SHIPPING TO P.O. BOXES
Courier services are unable to deliver to P.O. Boxes. If you require delivery to a P.O. Box, please select Australia Post at checkout to ensure accurate pricing and successful delivery.

RETURNS, REFUNDS & EXCHANGES
For details, please refer to our returns policy.

INDEMNITY – LOSS OR DAMAGE AFTER DISPATCH
All orders are carefully checked, packed, and prepared for transport prior to leaving our premises. Once goods have been collected from our site—whether by the customer, a nominated representative, or a third‑party courier—responsibility for the condition, handling, and safe delivery of those goods transfers to the customer.

Premium Beekeeping Supplies is not liable for any loss, damage, delay, or deterioration that occurs after dispatch, including incidents arising during transit with third‑party transport providers or customer‑arranged couriers. Any claims relating to transit issues must be lodged directly with the carrier

If your order arrives damaged, please contact us as soon as possible at sales@premiumbeekeepingsupplies.com.au with your order number and photos of the item. Each case will be reviewed individually.

If you have any further questions, please don't hesitate to contact us at sales@premiumbeekeepingsupplies.com.au

Telephone: (07) 3180 8047

7 Tibor Court, Logan Village, QLD 4207